IT Services
IT Service Helpdesk
The Helpdesk is available Monday to Thursday between 8:00am to 5:00pm and on Fridays between 8:00am to 4:30pm.
By email: [email protected]
By phone: 01803 540654 (or 654 internally)
In-person: South Devon College main building, Room 3.130 on Level 3 by the Helpzone.
Computer Availability
There are a number of student PCs available in the University Centre, in both the Research Centre (first floor) and HE Study Zone (second floor). These computers do not need to be booked and can be used at any time during the University Centre’s opening hours.
Book a Laptop for use on Campus
You can book a laptop by emailing [email protected] or visiting the HE Faculty Office.
Changing/Forgotten your Password
Onsite – When logged into a PC press ‘Ctrl, Alt & Delete’ will bring up a pop-up box. The top option is ‘change my password’.
For personal devices, please refer to this guide.
Email and Office 365
As a UCSD student, Microsoft Office 365 is available for you to download for free. This includes Word, PowerPoint, Excel, Teams, and more applications.
You will need your student number and password to login and download. You can install Office on up to five personal PC or Mac computers, five mobile, and five tablet devices.
Please note installations for students will expire after study is completed.
- Office 365 is available to download for free here
- If you already have an Office 365 account, access it here
- For free online tutorials visit MS Support and Training or GCF Learn Free
Within the Computer Skills Step Up to HE activity, you will find further information and links relating to each office program, such as MS Teams, Outlook, Word, and PowerPoint.
FAQs
To find answers to the most commonly asked questions and how to solve any issues you may have, please follow this link. You will need your student number and password to log in.
Internet Access
Student Wi-Fi is available. You can access it on your phone or laptop by inserting your student number, or student email for some devices, and password in your device’s Wi-Fi settings.
Guest Wi-Fi is also available, you do not need a password.
Printing, Scanning, and Photocopying
All UCSD students automatically have a print credit account, which enables printing or copying at any colour or black and white MFD (multifunctional device) at A4 or A3 size.
In the University Centre, the MFDs are located in the Research Centre (first floor) and on the second floor outside the classroom Raleigh.
To find out more about topping up your print credit, scanning, and copying click here.
SDConnect
As a UCSD student or applicant, you will have access to the SDConnect app!
SDConnect will allow you to:
- Communicate with your peers, lecturers, and personal tutor
- Access timetables on the go
- Share ideas and collaborate
- Receive real-time updates
- Report an absence
- Find out about the latest offers and events happening across campus
All at anytime, anywhere!
The app can be downloaded for FREE to your device via The App Store and Google Play Store
There is also a desktop version available via this link
To find out more about SDConnect, click here
Virtual Learning Environment (VLE)
To support you with your studies at UCSD, you will have access to Moodle, our Virtual Learning Environment (VLE).
Moodle is accessible via any computer, tablet, or mobile device, using your student login details.
You will automatically be enrolled onto your course programme page on Moodle, containing all the information you need, including programme handbooks, module guides, assignment briefs, assessment schedules, and teaching materials.
- Moodle login here